May 06, 2016
Reason #7: Customer Satisfaction
Smart AP processes can eliminate or radically reduce the issues that prevent accounts payable from being a hero to internal and external customers.
Lost or misfiled invoices result in late payments (the primary source of supplier dissatisfaction) and duplicate payments that increase AP’s costs (undermining the perception of AP as a strategic asset to internal customers).
Paying suppliers on time, efficiently and effectively, improves vendor relationships, creates greater confidence internally in AP’s strategic role and enhances the ability of AP to contribute to the company’s core goals.