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Canada’s largest Dairy food processor improves cash flow, cuts costs & streamlines proof of delivery processes

Client

Parmalat Canada Inc.
Industry

Food Processing
Need:

• Intelligent capture of delivery notes and proof of delivery receipts

• Integration with MaxxVault Document Management System



docAlpha intelligently captures proof of delivery documents for over 40,000 monthly deliveries, automating sorting and filing to achieve faster deliveries, improved traceability and enhanced customer service

The Challenge

Parmalat dairy, in Canada and Australia processes over 40,000 deliveries monthly; each evening copies of daily delivery notes are collected and sent to the Customer Service department for sorting and filing. With many locations and drivers, the hundreds and thousands of manifests, delivery notes and proof of delivery documents often get misplaced, misfiled or returned late. The volume of paperwork alone that’s generated daily as a result of the in and out processes, generates a small mountain of paper requiring physical storage - even for smaller distribution networks.

The entire filing, storage and retrieval process was costly and time consuming; their paper based systems were inherently inefficient and unreliable. Continuing to rely on their existing physical document process, particularly when key documents become ignored or overlooked, misplaced, accidentally thrown away or lost, potentially exposed the company to compliance and/or legal risk every day.

The limitations of manual processes went beyond delivery and documentation to impacting the cash to order process. Matching distribution and delivery documents with proof of receipt documents in the field was cumbersome. Receiving delivery documents returned by drivers, manually scanning them and cross matching against their SAP ERP system records perpetually delayed the accounts receivables staff from generating invoices, lengthening the payment cycle and negatively impacting control over revenues and cash flow.

The Solution

Parmalat worked with Artsyl’s certified partner Connectis Group to architect an automated digital proof of delivery solution that incorporated Fujitsu scanners in two processing centers, the Artsyl docAlpha Smart Process Platform for intelligent document capture and data extraction and the MaxxVault document management system, implemented across multiple locations to archive the digital documents and captured business document meta-data.

The solution architected by Connectis was designed to be easy to use, enabling delivery records to be scanned and archived within minutes of a delivery driver returning to base, making the documents available for viewing either by Parmalat customer services via the web overcoming the delays associated with the manual paper-based system.

To address one of the most painful parts of the process—filing and matching documents to support proof of delivery and invoicing—Connectis configured docAlpha to intelligently sort and classify over 19 document types that supported the proof of delivery process.

The documents included:

Parmalat was able to batch scan their documents without manual sorting, relying on docAlpha to classify and sort everything for appropriate filing and indexing. docAlpha’s ability to intelligently extract information from the document images meant that documentation could be automatically filed into the MaxxVault system and indexed with the appropriate metadata—eliminating hours of manual filing and data entry.

The Result: Instant POD Document Access, Shorter Billing Cycle Times

With an automated Proof of Delivery solution in place, Parmalat invoices are now effortlessly combined with proof of delivery documents and quickly made available across the organization for accounts, billing, archiving and queries. Missing PODs are automatically flagged for follow up by the appropriate user. The combined docAlpha MaxxVault system also enabled Parmalat Accounts and CSR staff to view completed PODs including supporting and linking documentation over the web.

Benefits achieved by automating the entire process included: